Shipping & delivery policy
This policy outlines the shipping, delivery, and pickup options available for orders placed with FX Marketing Limited trading as Home Sketch Home.
Shipping Within New Zealand
Shipping is available New Zealand-wide at a flat rate of $10. Sorry, I do not post internationally.
Orders are sent via NZ Post couriers, with overnight delivery booked. However, actual delivery times are subject to NZ Post’s network and any unforeseen delays are beyond my control.
Please allow 2-3 working days for courier pickup from the time your order is completed. This is in addition to the turnaround time for house sketch commissions.
Local Pickup & Delivery
Customers may opt for free local pickup or delivery in Kerikeri CBD instead of shipping. Arrangements for pickup or delivery will be made directly with the customer.
If you’re not local and select the free pickup option, I’ll be in touch for the payment for shipping before I start drawing your house portrait.
Turnaround Time
The estimated turnaround time for house sketch commissions is stated on the Product page. Customers should review this information before placing an order.
The turnaround time for your home sketch begins once I have received and accepted your completed Home Sketch Briefing Form (which will be emailed to you after you have made your payment) plus your photos. If any details are unclear, I will reach out to clarify before starting. Once I have all the necessary information, I will email you to confirm and provide a completion date for your drawing.
Turnaround time refers to the creation of your artwork and does not include courier transit time.
Tracking Information
Tracking is available upon request. Please contact me if you would like your tracking details, as I do not currently have an automated system for sending this information.
Refunds & Issues
As each house sketch is a custom, hand-drawn artwork, I do not offer refunds for commissioned pieces. However, customer satisfaction is important—if you have any concerns about your order, please get in touch so we can work towards a resolution.
📩 cornelia@fxmarketing.co.nz